Why it matters href="#why-it-matters"
The public relies on online government services more than ever. These services must be accessible and secure for all people.
Security href="#security"
- Keeps people’s private info safe (like names, addresses, and social security numbers).
- Protects websites from hackers or fake websites.
- Helps people trust the government online.
Accessibility href="#accessibility"
- Makes websites easy to use for everyone, including people with disabilities.
- Helps people who use screen readers or can’t use a mouse.
- Ensures fairness—everyone can access the same services.
Performance href="#performance"
- Makes websites load fast and work well.
- Helps people get what they need quickly, even with slow internet.
- Reduces frustration and makes services easier to use.
Search engine optimization href="#search-engine-optimization"
- Helps people find services and information on Google or other search engines.
- Makes sure important pages show up when people search online.
- Saves time and helps people get the right help faster.
What it is href="#what-it-is"
Digital experience is a holistic approach to government online services are:
- Accessible and usable
- Based around user needs and tasks
- Consistent in appearance
- Securely hosted and connected
- Original, not duplicating existing content
- Searchable
- Mobile-friendly
Resources href="#resources"
- Requirements for delivering a digital-first public experience (Digital.gov)
- Digital.gov: tools, methods, practices and policy guidance for effective, accessible digital services
- Digital Services Playbook
- LEP.gov: resources for limited English proficiency
- Plainlanguage.gov: plain language tools, resources, and examples
- Section508.gov: create accessible products and services
- Usability.gov: tools and resources for a better user experience
Policy href="#policy"
Government policy focused on digital experience:
- 21st Century Integrated Digital Experience Act (IDEA) (U.S. Congress)
- Executive Order M-23-22 (The White House)
- Nondiscrimination on the Basis of Disability; Accessibility of Web Information and Services of State and Local Government Entities (U.S. Department of Justice)
