Why it matters href="#why-it-matters"
The public relies on online government services more than ever. These services must be accessible and secure for all people.
What it is href="#what-it-is"
Digital experience is a holistic approach to government online services are:
- Accessible and usable
- Based around user needs and tasks
- Consistent in appearance
- Securely hosted and connected
- Original, not duplicating existing content
- Searchable
- Mobile-friendly
Resources href="#resources"
- Requirements for delivering a digital-first public experience (Digital.gov)
- Digital.gov: tools, methods, practices and policy guidance for effective, accessible digital services
- Digital Services Playbook
- LEP.gov: resources for limited English proficiency
- Plainlanguage.gov: plain language tools, resources, and examples
- Section508.gov: create accessible products and services
- Usability.gov: tools and resources for a better user experience
Policy href="#policy"
Government policy focused on digital experience:
- 21st Century Integrated Digital Experience Act (IDEA) (U.S. Congress)
- Executive Order M-23-22 (The White House)
- Nondiscrimination on the Basis of Disability; Accessibility of Web Information and Services of State and Local Government Entities (U.S. Department of Justice)
